Contact Us

Contact Us

We'd love to hear from you! Our friendly customer service team is here to help. Before contacting us, please read over our FAQ.

See Below For Important COVID-19 Related Information

Due to increased demand, it's taking us a bit longer to get back to you. Our call center, email, and chat support staff are working hard to respond to your inquiries as quickly as possible. Recent global events have also created delays with our shipping providers as a result of the increase in home deliveries. This is adding 2-3 days to normal shipping times on average. Local manufacturing shutdowns have caused some delays for product availability as well. We’re working hard to complete orders and get them to you as fast as possible. Your support and patience during this time are greatly appreciated.

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Live Chat

Reach Us

Phone: Toll Free: 1 (800) 888-6473
Local: 1 (717) 657-9252
Fax: Toll Free: 1 (888) 888-6573
Local: 1 (717) 657-9254

Our Hours

Phone Hours: Monday - Friday: 8am to 8pm ET
Saturday - Sunday: 9am to 4pm ET
Showroom Hours (Harrisburg, PA): Monday - Friday: 8am to 6pm ET
Saturday: 9am to 2pm ET
Sunday: Closed Temporarily Closed (See below for details)
Pickup Hours (Las Vegas, NV): Monday - Friday: 12pm to 5pm PT
Saturday - Sunday: Closed Temporarily Closed (See below for details)

Important COVID-19 Related Information

High Call Volume

CJ's Call Center, Email and Chat support staff are working hard to assist you and respond to your inquires as quickly as possible. Our call centers are currently experiencing much higher than normal volumes on phones, emails and chats. Therefore, it is taking a bit longer to get back to you. We thank you for your patience and look forward to talking with you soon. If you would like for us to reach you via email, please use the contact form below. Thank you for your support of CJ Pony Parts and your understanding during these unprecedented times.

Canada Shipping Delays

We are currently experiencing shipping delays for orders going into Canada due to the COVID-19 virus. To get an update on the status of your order, please sign into your account and click on the Order History section. From there, you can select your specific order and view the latest tracking information. Thank you very much for your patience and understanding as we go through this situation together. We appreciate your business and thank you for being a part of our CJ's family.

CJ's Showroom Is Currently Closed

CJ Pony Parts is dedicated to providing the highest service levels and the highest quality of products available. With the current COVID-19 virus, there have been several changes to everyday life for many of us around the world. We have implemented and prioritized several measures to ensure the health and well being of our team members.

Some of the measures we have taken is to temporarily close our retail storefront at our Harrisburg, PA location and closed will call services at our Harrisburg and Las Vegas warehouses. We have imposed a temporary travel ban on non-essential travel and event participation. We have also offered many of our team members who can work remotely the ability to do so.

During this time our service levels may be impacted. We are making every effort to ensure our quick shipping times and prompt service as we always have. With possible employee shortages and staff accommodations, we may have intermittent service delays. We encourage you to email us your inquiries should you experience longer than usual wait times.

We value your business and appreciate your support of CJ Pony Parts as we all work through this unprecedented time.

Frequently Asked Questions

How do I track my order?

Sign into Your Account and click on Order History. Click on the order that you would like to track. Click on the tracking number for your shipment details. If you do not have an account with us, you can check on your order on the Order Status page.

How do I return an order?

Simply fill out the contact form and select "Request a Return" in the category drop-down.

How do I cancel an order?

Simply fill out the contact form and select "Cancel an Existing Order" in the category drop-down.

What is a pre-authorization on my card?

A credit card pre-authorization helps to verify the card holder’s information for security purposes and that the funds are currently available.

What is a drop ship?

The part will ship directly from the manufacturer. Drop ships are billed in full at the time of purchase. It will show as shipped in your order history.

What is extended inventory?

CJ Pony Parts has two warehouse locations. To keep our parts prices competitive, we default to shipping from the nearest geographic location to you. If you choose to pay for expedited shipping, an extended inventory part will come from the farthest warehouse from your location adding an additional cost.

What does "typically ships within 5-7 days mean"?

The part is currently not in stock in our warehouses and will ship to you as soon as we get it from the manufacturer.

What is guaranteed delivery versus estimated delivery shipping options?

Guaranteed delivery means that UPS or FedEx will have the package at your door on the date provided on your shipping quote. Estimated delivery quotes the date packages are expected to arrive under normal conditions.

Are the prices in USD?

All pricing is in US Dollars (USD).

Does shipping include duties and taxes?

For our Canadian customers, UPS to Canada includes duties and taxes. However, Priority Mail to Canada will have duties and taxes due at the time of delivery.

For the rest of our international customers, if your shipping method includes the text "Duties and Taxes Paid" that means the charges are pre-paid. Otherwise, the customer is responsible for duties and taxes at the time of delivery.

Locations

CJ Pony Parts Harrisburg Pennsylvania
Headquarters and Distribution Center
7461 Allentown Blvd
Harrisburg, PA 17112
CJ Pony Parts Las Vegas Nevada
Distribution Center
2730 N Lamb Blvd
Las Vegas, NV 89115

Don’t forget to check out our Resource Center for additional help.

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