Frequently Asked Questions
How do I track my order?
Sign into Your Account and click on Order History. Click on the order that you would like to track. Click on the tracking number for your shipment details. If you do not have an account with us, you can check on your order on the Order Status page.
How do I return an order?
Simply fill out the contact form and select "Request a Return" in the category drop-down.
How do I cancel an order?
Simply fill out the contact form and select "Cancel an Existing Order" in the category drop-down.
What is a pre-authorization on my card?
A credit card pre-authorization helps to verify the card holder’s information for security purposes and that the funds are currently available.
What is a drop ship?
The part will ship directly from the manufacturer. Drop ships are billed in full at the time of purchase. It will show as shipped in your order history.
What is extended inventory?
CJ Pony Parts has two warehouse locations. To keep our parts prices competitive, we default to shipping from the nearest geographic location to you. If you choose to pay for expedited shipping, an extended inventory part will come from the farthest warehouse from your location adding an additional cost.
What does "typically ships within 5-7 days mean"?
The part is currently not in stock in our warehouses and will ship to you as soon as we get it from the manufacturer.
What is guaranteed delivery versus estimated delivery shipping options?
Guaranteed delivery means that UPS or FedEx will have the package at your door on the date provided on your shipping quote. Estimated delivery quotes the date packages are expected to arrive under normal conditions.
Are the prices in USD?
All pricing is in US Dollars (USD).
Does shipping include duties and taxes?
For our Canadian customers, UPS to Canada includes duties and taxes. However, Priority Mail to Canada will have duties and taxes due at the time of delivery.
For the rest of our international customers, if your shipping method includes the text "Duties and Taxes Paid" that means the charges are pre-paid. Otherwise, the customer is responsible for duties and taxes at the time of delivery.