We'd love to hear from you! Our friendly customer service team is here to help. Before contacting us, please check out our Help Center for answers to most FAQs.
Frequently Asked Questions
How do I track my order?
Sign into Your Account and click on Order History. Click on the order that you would like to track. Click on the tracking number for your shipment details. If you do not have an account with us, you can check on your order on the Order Status page.
How do I return an order?
Sign into Your Account and click on Order History. If you checked out as a Guest, you can view your order history through the Guest Order Status page. Once you are on the Order History page, click the Request Return button in the top right of the screen. Fill out the following form and submit it. Once your return is submitted, CJ's customer service team will review your return request and contact you with further instructions. You can view your returns from the My Returns page. Some orders are not eligible for online returns. If you do not see the "Request Returns" button, you can request a return on our Contact Us page by filling out the contact form and selecting "Request a Return" in the category drop-down.
How do I cancel an order?
Canceling your order is easy! Follow these steps to cancel your entire order or individual items within an order.
- Sign in to your account and click on Order History. If you checked out as a guest, enter your information on this page to view your order.
- From the Order History page, click "View Order" in the action column next to the order you want to edit.
- Click the "Cancel Order" link beneath the "Reorder" button at the top-right of the screen.
- Check the box next to the item(s) you'd like to cancel.
- Select a reason for the cancellation using the drop-down below the item list.
- Click the "Cancel Selected Items" button when you're finished.
Why can't I cancel my order?
If you've tried canceling your order using the steps above but don't see a cancel order option, your items might not be eligible. Check out the requirements below to make sure the items you ordered are eligible for cancellation. If you're still having issues, fill out the contact form and select "Order Status Inquiry" followed by "Cancel an Order" in the category drop-down so we can help you out.
Reasons Why "Cancel Order" May Not Be an Option
- The order has already shipped
- The order is being processed as a return
- The item you're canceling is a special order
- The item is drop-shipping from a manufacturer
- The item is a digital gift card
- Your payment method(s) aren't eligible for automatic refund
What is a pre-authorization on my card?
A credit card pre-authorization helps to verify the card holder’s information for security purposes and that the funds are currently available.
What is a drop ship?
The part will ship directly from the manufacturer. Drop ships are billed in full at the time of purchase. It will show as shipped in your order history.
What is extended inventory?
CJ Pony Parts has two warehouse locations. To keep our parts prices competitive, we default to shipping from the nearest geographic location to you. If you choose to pay for expedited shipping, an extended inventory part will come from the farthest warehouse from your location adding an additional cost.
What does "typically ships within 5-7 days mean"?
The part is currently not in stock in our warehouses and will ship to you as soon as we get it from the manufacturer.
What is guaranteed delivery versus estimated delivery shipping options?
Guaranteed delivery means that UPS or FedEx will have the package at your door on the date provided on your shipping quote. Estimated delivery quotes the date packages are expected to arrive under normal conditions.
Are the prices in USD?
All pricing is in US Dollars (USD).
Does shipping include duties and taxes?
For our Canadian customers, UPS to Canada includes duties and taxes. However, Priority Mail to Canada will have duties and taxes due at the time of delivery.
For the rest of our international customers, if your shipping method includes the text "Duties and Taxes Paid" that means the charges are pre-paid. Otherwise, the customer is responsible for duties and taxes at the time of delivery.
How can I get in touch for corporate/business inquiries?
For all corporate or business inquiries, please contact 1 (717) 724-8780. If you need to contact customer service, please call 1 (800) 888-6473.
Don’t forget to check out our Resource Center for additional help.