Important COVID-19 Related Information
High Call Volume
CJ's Call Center, Email and Chat support staff are working hard to assist you and respond to your inquires as quickly as possible. Our call centers are currently experiencing much higher than normal volumes on phones, emails and chats. Therefore, it is taking a bit longer to get back to you. We thank you for your patience and look forward to talking with you soon. If you would like for us to reach you via email, please use the contact form below. Thank you for your support of CJ Pony Parts and your understanding during these unprecedented times.
Canada Shipping Delays
We are currently experiencing shipping delays for orders going into Canada due to the COVID-19 virus. To get an update on the status of your order, please sign into your account and click on the Order History section. From there, you can select your specific order and view the latest tracking information. Thank you very much for your patience and understanding as we go through this situation together. We appreciate your business and thank you for being a part of our CJ's family.
CJ Pony Parts is dedicated to providing the highest service levels and the highest quality of products available. With the current COVID-19 virus, there have been several changes to everyday life for many of us around the world. We have implemented and prioritized several measures to ensure the health and well being of our team members.
During this time our service levels may be impacted. We are making every effort to ensure our quick shipping times and prompt service as we always have. With possible employee shortages and staff accommodations, we may have intermittent service delays. We encourage you to email us your inquiries should you experience longer than usual wait times.
We value your business and appreciate your support of CJ Pony Parts as we all work through this unprecedented time.
Frequently Asked Questions
How do I track my order?
Sign into Your Account and click on Order History. Click on the order that you would like to track. Click on the tracking number for your shipment details. If you do not have an account with us, you can check on your order on the Order Status page.
How do I return an order?
Sign into Your Account and click on Order History. If you checked out as a Guest, you can view your order history through the Guest Order Status page. Once you are on the Order History page, click the Request Return button in the top right of the screen. Fill out the following form and submit. Once your return is submitted, CJ's customer service team will review your return request and contact you with further instructions. You can view your returns from the My Returns page. Some orders are not eligible for online returns. If you do not see the "Request Returns" button, you can request a return on our Contact Us page by filling out the contact form and selecting "Request a Return" in the category drop-down.
How do I cancel an order?
Simply fill out the contact form and select "Cancel an Existing Order" in the category drop-down.
What is a pre-authorization on my card?
A credit card pre-authorization helps to verify the card holder’s information for security purposes and that the funds are currently available.
What is a drop ship?
The part will ship directly from the manufacturer. Drop ships are billed in full at the time of purchase. It will show as shipped in your order history.
What is extended inventory?
CJ Pony Parts has two warehouse locations. To keep our parts prices competitive, we default to shipping from the nearest geographic location to you. If you choose to pay for expedited shipping, an extended inventory part will come from the farthest warehouse from your location adding an additional cost.
What does "typically ships within 5-7 days mean"?
The part is currently not in stock in our warehouses and will ship to you as soon as we get it from the manufacturer.
What is guaranteed delivery versus estimated delivery shipping options?
Guaranteed delivery means that UPS or FedEx will have the package at your door on the date provided on your shipping quote. Estimated delivery quotes the date packages are expected to arrive under normal conditions.
Are the prices in USD?
All pricing is in US Dollars (USD).
Does shipping include duties and taxes?
For our Canadian customers, UPS to Canada includes duties and taxes. However, Priority Mail to Canada will have duties and taxes due at the time of delivery.
For the rest of our international customers, if your shipping method includes the text "Duties and Taxes Paid" that means the charges are pre-paid. Otherwise, the customer is responsible for duties and taxes at the time of delivery.