Get Answers to Your Questions Right Away

Stock Status & Shipping
How can I tell if an item is in stock?
The inventory status is listed just above the “Add to Cart” button on each product page. However, you’ll want to take note of the stock status message, as well as which warehouse it’s shipping from (see below).
How can I find out where an item ships from?
Our website will default to shop the warehouse closest to you. Depending on your location, you’ll either see “You’re shopping: CJ’s East Coast” or “ “You’re shopping: CJ’s West Coast”.
International orders ship from our West Coast location by default.
What does "typically ships within 5-7 days mean"?
The part is currently not in stock in our warehouses and will ship to you as soon as we get it from the manufacturer.
What is a drop ship?
The part will ship directly from the manufacturer. Drop ships are billed in full at the time of purchase. It will show as shipped in your order history.
What is guaranteed delivery versus estimated delivery?
Guaranteed delivery means that UPS or FedEx will have the package at your door on the date provided on your shipping quote. Estimated delivery quotes the date packages are expected to arrive under normal conditions.
Does shipping include duties and taxes?
For our Canadian customers, UPS to Canada includes duties and taxes. However, Priority Mail to Canada will have duties and taxes due at the time of delivery.
For the rest of our international customers, if your shipping method includes the text "Duties and Taxes Paid" that means the charges are pre-paid. Otherwise, the customer is responsible for duties and taxes at the time of delivery.
VAT charges will be included on invoice, it will be labeled as mis as in miscellaneous charge to cover all VAT taxes.
What is extended inventory?
CJ Pony Parts has two warehouse locations. To keep our parts prices competitive, we default to shipping from the nearest geographic location to you. If you wish to have an item shipped from extended inventory please select a premium shipping method. The part is currently not in stock in our warehouses and will ship to you as soon as we get it from the manufacturer.
How can I get a shipping estimate?
1. Add the item(s) you want to buy to your shopping cart.


2. Click on the shopping cart icon in the upper-right corner of the screen.


3. Click the “View and Edit Cart” button or link in the cart preview.


4. Click on the “Estimate Shipping and Tax” dropdown.


5. Enter your Country, State/Province, and ZIP/Postal Code and click the “Get Shipping Estimates” button.


Our website will calculate the shipping to your area and provide you with your shipping options and costs.


Keep in mind that these rates are estimates, so they could change at checkout. Also, import taxes and duties are not included in the subtotal cost unless indicated.
Didn’t find your answer? Contact Us for any additional help.
Order Status & Tracking
How do I check the status of my order?
1. Sign in to your account and click on “Order History.”




If you’re already signed into cjponyparts.com, you can also click the “Order Status” button in the top bar of the website.


2. From the Order History page, you can see the status of your order under the “Status” column.


3. You’ll also find the order status near the top of the Order Details page below the order date. You can get here by clicking “View Order” on the Order History page.


Order Statuses and What They Mean
  • IN PROCESS - Your order has been placed and is being fulfilled.
  • PROCESSED - Your order has been fulfilled and is awaiting shipment.
  • SHIPPED - Your order is on its way or has been delivered.
  • CANCELED - Your order has been canceled. Please reach out to us if you didn’t authorize the cancelation.
How do I track my order?
1. Sign into Your Account and click on "Order History".




If you’re already signed into cjponyparts.com, you can also click the “Order Status” button in the top bar of the website.


2. From the Order History page, click "Track Order” to see the tracking history and when you should expect delivery.


3. If your order will be arriving in more than one shipment, click on “View Order” on the Order History page and scroll down to the list of items in your order. Next to each shipment, you’ll find its unique tracking number that links to its own tracking history page.


The tracking history page updates in real-time with the information provided by the shipping carrier. Here are examples of what you can expect to see at different stages of the shipping process:


Didn’t find your answer? Contact Us for any additional help.
Return / Cancel Order
What is your return policy?
CJ’s has a 60-Day Customer Satisfaction Guarantee. If you’re not happy with your items for any reason, you can return them within 60 days of purchase and pay no restocking fees! Learn more about our return and refund policy here.
How do I return an item?
1. Sign into your account and click on Order History.

If you checked out as a guest, enter your information on this page to view your order.


2. From the Order History page, click "View Order" in the action column next to the order you want to return.


3. Click the “Request Return” button in the top-right of the screen to create a new return.


4. Fill out all required fields in the return form. Required fields will vary depending on the reason for your return.
Item "Not Needed" vs Item "Damaged"

5. If you’re returning the product because you no longer need it, you’ll receive a return authorization number (RMA) and further instructions immediately.


6. If you’re returning the product because it was damaged or defective, we’ll reach out to you with further questions or instructions once we’ve had a chance to review your request.


7. After your return arrives, we’ll process your exchange or refund within 5 business days. You’ll receive an email notification as soon as your refund is processed.
How do I cancel an order?
Canceling your order is easy! Follow these steps to cancel your entire order or individual items within an order.
  1. Sign in to your account and click on Order History.

    If you checked out as a guest, enter your information on this page to view your order.


  2. From the Order History page, click "View Order" in the action column next to the order you want to edit.


  3. Click the "Cancel Order" link beneath the "Reorder" button at the top-right of the screen.


  4. Check the box next to the item(s) you'd like to cancel.


  5. Select a reason for the cancellation using the drop-down below the item list.


  6. Click the "Cancel Selected Items" button when you're finished.


If you don't see the cancel order option in your account, it may be too late to cancel the order. Fill out the contact form and select "Order Status Inquiry" followed by "Cancel an Order," and we'll do our best to help you out!
Why can't I cancel my order?
If you've tried canceling your order using the steps above but don't see a cancel order option, your items might not be eligible. Check out the requirements below to make sure the items you ordered are eligible for cancellation. If you're still having issues, fill out the contact form and select "Order Status Inquiry" followed by "Cancel an Order" in the category drop-down so we can help you out.
Reasons Why "Cancel Order" May Not Be an Option
  • The order has already shipped
  • The order is being processed as a return
  • The item you're canceling is a special order
  • The item is drop-shipping from a manufacturer
  • The item is a digital gift card
  • Your payment method(s) aren't eligible for automatic refund
What do I do if my parts don’t arrive as expected?
Please send the following to our contact us page, depending on your situation.
Damaged
We must be contacted concerning any damaged item within 72 hours of delivery. Pictures of the damaged part(s), Pictures of the order’s packaging (especially if it shows signs of damage).
Defective
Pictures of the defective part(s). Alternatively, a short video highlighting the defect(s).
Missing Item
We must be contacted concerning any missing item within 72 hours of delivery. A list of which part(s) were missing from the order. Pictures of the part(s) you received. Pictures of the order’s packaging (especially if it shows signs of damage).
Wrong Part
A list of which part(s) were incorrectly delivered. Pictures of the part(s) you received.
Didn’t find your answer? Contact Us for any additional help.
Payment / Pricing
How do I get a quote on parts?
We have several ways for you to get an accurate price quote on parts you need for your project.
Use the Cart on Our Site
We have several ways for you to get an accurate price quote on parts you need for your project.
If you’re not ready to purchase, you can take a screenshot of your cart and save it for later.
Send Us a List for a Quote in Invoice Form
If you’re looking for a formal price quote in invoice form, please send us a list of parts you’d like to buy. We’ll create a quote for you that you can print or save to keep for your records.
All price quotes are good for 30 days.
Are the prices in USD?
By default, all prices shown are in US dollars. If you want to change what currency is displayed, you can choose one from our currency conversion dropdown. It’s located directly to the left of the shopping cart button in the upper-right corner of the screen.
What is a pre-authorization on my card?
A credit card pre-authorization helps to verify the card holder’s information for security purposes and that the funds are currently available.A pre-authorization typically falls off your account within 48-72 hours.
Do you offer a Military/First Responder, Hospital employees, teachers, and students discount?
To show our appreciation for those who serve our country, we offer a one-time use military, first responder, hospital employees, teachers, and students discount. To qualify, please verify your eligibility via ID.me in your shopping cart or on the checkout page.
Didn’t find your answer? Contact Us for any additional help.
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